Northants Tools - Customer Service

T: 01604 439300
E: [email protected]
Mon-Fri: 07:15 - 19.00
Sat: 08.00 - 12.00
Tools & Trim
  • Free UK delivery
    on most orders over £250 net*
  • Worldwide delivery
  • Finance Available
    on orders over £250

Customer Service

At Northants Tools we pride ourselves on our customer service. Our aim is to give you the most stress free online shopping experience possible. 

We know that sometimes things do not go to plan, especially with all the variables that come with online shopping. That is why we aim to resolve any issues that do arise as quickly as possible.


Couriers are a big part of our business, as they are the ones that make sure your parcels turn up on time. For this reason we have tried lots of different couriers to find the best ones around, to get your orders to you as quickly and securely as possible.

All orders with postage costs of £6.99 or over, will be sent on a Next Day Courier Service* (non-guaranteed).


Here is some of the customer feedback that we have recieved:


Just a quick email to say thank you.

I ordered the chrome trim and a set of inserts that were not compatable and you called me to let me know straight away.

Great customer service and will definitly recommend you to others.

Once again a big thank you.

Greg K

I would just like to pass comment to you regarding the exempliary service i received with the above item. Never have i been so well informed about an order anywhere!!!

Your updates to me including delivery times and even the drivers name are way above the call of duty and i thank you so much for it. i would like you to pass this on to the rest of the team and i wil not only be leaving great feedback for you,but will also recommend you highly to my friends and colleauges....i feel there are too many people complaining about service and not enough praise so i hpe to reverse this process!!

The dremmel is superb and looking forward to using it so much thanks again

John A

Thank you for your prompt delivery.   I have never seen such good packaging.

The quality of the product exceeds my expectations.

Arthur E

Hello,  Thanks for your amazingly rapid delivery!!

Robin N

Ordered 12.42 Monday---------------received 11.20 Tuesday!!!!!!!!!!!!!!! 

Well done, excellent service

Peter A

Many thanks for the exchange and the speedy delivery of the replacements.

Great customer service - I am very grateful.


Hi Andy

Thanks so much for the brilliant service and response.  I have today received the replacement and will of course return the faulty item to you this week.  The PG750 is a great set and I'm really pleased with it. 

Thank you again for superb customer service.

Greg W